What Zenpil actually does.
Not a chatbot that deflects people. An assistant that handles the work and knows when to step aside.
Answers the repeat questions
Opening hours, pricing, location, what you offer, whether you take walk-ins. Zenpil learns it once and answers it every time.
Books appointments
Checks what’s free, offers times, confirms the booking, sends the reminder. No back-and-forth.
Follows up with leads
Someone enquired and went quiet? Zenpil checks back a day later, and again a week after that if they still haven’t replied.
Collects the details first
Name, contact, what they actually need — gathered before anyone on your team picks it up.
Covers after hours
The 11pm enquiry gets an answer at 11pm, not at 9am tomorrow when they’ve already booked somewhere else.
Hands over when it should
A complaint, an edge case, or someone who just wants a person — Zenpil passes it to your team with the whole conversation attached.
Wherever your customers already are.
You stay in charge of what it says.
You set the boundaries
Tell Zenpil what it can answer and what it should never touch.
It doesn’t guess
If it doesn’t know, it says so and passes the conversation to your team instead of inventing an answer.
Everything’s logged
Every conversation is there to read back through, any time.
Off is one switch
Pause it for a topic, a channel, or entirely.